💗 SP Boutique – Frequently Asked Questions (FAQ)

Yes! All orders are shipped in plain, unmarked packaging with no mention of SP Boutique or the contents inside. Your privacy is always protected.

Processing Time: 1–2 business days
Shipping Time: 3–7 business days within the U.S.
Tracking is provided as soon as your order ships.

Due to the intimate nature of our products — including toys, lingerie, lubricants, and personal items — we do NOT accept returns or exchanges once an item leaves our warehouse, even if unopened. This is for strict health, safety, and hygiene reasons.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours and we will gladly assist you.

Please email us within 48 hours of delivery with:
• Your order number
• A photo of the damaged or defective product
• A brief description of the issue

We’ll take care of it right away.

Yes! We accept Afterpay, Shop Pay Installments, PayPal, and major credit/debit cards. You can pay in 4 easy interest-free payments.

All orders go through a quick quality and verification check to ensure no fraudulent activity, perfect product condition, and accurate inventory. Processing takes 1–2 business days, excluding weekends and holidays.

Please check your spam, junk, or promotions folder. If it’s not there, email us and we will resend it immediately.

Absolutely. We use encrypted checkout and follow strict privacy standards. Your information will never be shared or sold.

Your email provider may filter automated messages. Please whitelist our email so you don't miss order updates, tracking, or VIP promos.

Yes — size charts are available on each lingerie product page. If you need personalized sizing help, message us anytime.

Orders can only be canceled before they begin processing. Once packed or shipped, cancellations are no longer possible.

Yes! We ship to select countries. Shipping costs and delivery time vary by destination.