Due to the intimate nature of our products — including toys, lingerie, oils, lubricants, and personal-care items — we do NOT accept returns, exchanges, or refunds once an item leaves our warehouse, even if unopened.

This protects customer health, hygiene, and safety.

We only replace items that are:

• Wrong item received
• Damaged or defective upon arrival

Please contact us within 48 hours of delivery.

Please include:

• Order number
• Photos of the item & packaging
• Short explanation of the issue

Once shipped, all sales are considered final. Thank you for understanding our strict hygiene policy.