SP Boutique Shipping Policy

Orders are processed within 1–2 business days (excluding weekends and holidays).

• Processing time is separate from shipping/transit time.
• Orders placed on weekends/holidays begin processing the next business day.

Typical U.S. delivery time is 3–7 business days after your order ships, depending on location and carrier conditions.

Delivery estimates are not guarantees. Carrier delays can occur due to weather, peak seasons, holidays, route disruptions, or operational issues.

You will receive a tracking link by email once your order ships.

• Tracking may take 24–48 hours to update after the label is created.
• “Label created” means the carrier has not scanned the package yet.
• Carrier scans can be delayed during peak seasons.

All orders ship in plain, unmarked packaging. No logos, no store name, and no product details appear on the outside.

For card/bank statement identification, you may see a shortened descriptor such as SPB.

Before placing your order, confirm:

• Street number + street name
• Apartment/Suite/Unit number (if applicable)
• Correct city/state/ZIP code
• Correct phone number and email (for delivery updates)

If an order is returned to us due to an incomplete/incorrect address, reshipping fees may apply.

Some carriers and shipping methods may not deliver to PO Boxes, APO/FPO addresses, lockers, or restricted locations.

If your delivery location requires special handling (gate codes, leasing office drop-offs, signature rules), you are responsible for providing instructions at checkout where available.

Shipping carriers may experience delays that are outside of our control, including:

• Weather events
• Holiday/seasonal peak volume
• Carrier operational disruptions
• Service interruptions or route limitations

SP Boutique is not responsible for carrier delays once your order has shipped.

If tracking shows “Delivered” but you don’t have your package:

• Check around your property (porch, side door, garage, mailbox area).
• Check with household members, neighbors, and building/leasing office.
• Wait up to 24 hours — carriers sometimes mark “delivered” before final drop-off.

If your package arrives damaged, contact us as soon as possible with:

• Your order number
• Clear photos of the shipping box (all sides)
• Clear photos of the shipping label
• Clear photos of the damage to the item

Keep all packaging until the issue is resolved. Carrier claims often require packaging photos.

In some cases, your order may ship in multiple packages (for example, items shipping from different locations or requiring separate packaging).

If your order is split, you may receive multiple tracking numbers.

If you notice an address issue before shipment, contact us immediately. We will do our best to assist, but changes are not guaranteed once processing has begun.

If a package is returned to us as undeliverable (incorrect address, missing unit number, refused delivery, or carrier unable to deliver), the customer may be responsible for reshipping fees.

Due to the intimate nature of many of our products, refunds may not be available for returned packages depending on item type and condition. Please review our Refund & Return Policy for details.

Need help with your shipment? Contact us with your order number:

Email: support@spboutiqueshop.com

For fastest help, include: your order number, shipping address (as entered), and any tracking screenshots.